Privacy policy

1. Introduction

Welcome to Zaapi, a platform operated by Zaapi Co., Ltd. and its affiliates (referred to as "Zaapi," "we," "us," or "our"). We are committed to protecting your privacy and complying with applicable privacy laws and regulations ("Personal Data Protection Laws"). This Privacy Policy outlines how we collect, use, disclose, and process your personal data when you use our website and mobile application (collectively, the "Platform"). The services provided through the Platform are referred to as the "Services." By registering an account and using our Platform, you are considered a User (referred to as "User," "you," or "your").

We recognize the importance of your personal information and are committed to handling it responsibly. This Privacy Policy explains:

• How we collect, use, and process your personal data, both now and in the future.
• How we protect your personal information.
• Your rights regarding your data.
• Please read this Privacy Policy carefully.

If you have any questions about our privacy practices, refer to the "Contact Us" section at the end of this Policy.

1.1 Definition of Personal Data

"Personal Data" refers to any information about an individual—whether true or false—that can identify that person, either directly or indirectly. Common examples include names, identification numbers, and contact detaGils.

‍1.2 Consent and Acceptance

By registering an account, visiting our Platform, or accessing our Services, you acknowledge and agree to the collection, use, disclosure, and processing of your personal data as described in this Privacy Policy.If you do not consent to our processing of your personal data, please do not use our Services or access the Platform.If we update this Privacy Policy, we will notify you by posting the revised version on the Platform. Your continued use of the Platform and Services after such updates constitutes your acceptance of the revised Privacy Policy.

‍1.3 Relationship with Other Agreements

This Privacy Policy applies alongside any contractual agreements or notices regarding the collection, use, disclosure, and processing of your personal data. It does not override any existing agreements unless explicitly stated.

‍1.4 Who This Policy Applies To

This Policy applies to all Users, including buyers, sellers, and merchants who use our Services, unless specified otherwise.

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2. When Does Zaapi Collect Personal Data?

Zaapi may collect your personal data in the following circumstances: The scenarios listed above are not exhaustive but serve as general examples of when we may collect your personal data.

• When you access or use our Services or Platform, or register an account with us.
• When you submit forms, including but not limited to application forms or other documents related to our products and services, whether online or in physical form.
• When you enter into an agreement with us or provide documents and other relevant information in connection with our products and services.
• When you interact with us through various channels, such as phone calls (which may be recorded), emails, letters, faxes, or face-to-face meetings—including interactions with our customer service team.
• When you use our Services electronically or engage with our Platform, including through cookies or other tracking technologies when accessing applications or websites.
• When you grant permissions on your device to share information with our applications or Platform.
• When you link your Zaapi account to a social media or third-party account, or use social media features in accordance with the provider’s service policies.
• When you conduct transactions through our Services.
• When you provide feedback or submit complaints to us.
• When you register for contests or events organized by Zaapi.
• When you submit personal information to us for any other reason.

The scenarios listed above are not exhaustive but serve as general examples of when we may collect your personal data.

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3. What personal data does Zaapi collect?

3.1 Types of Personal Data Collected

Zaapi may collect the following types of personal data, including but not limited to:

• Basic Information: First name, email address, date of birth, and gender.
• Contact Information: Phone number, billing and shipping address.
• Financial Information: Bank account details and payment information.
• Identification Information: National ID card or passport number, and registered address as per your identification document.
• Network & Interaction Data: Information about your connections, interactions, or associated accounts.
• Media Data: Photos, audio recordings, or video recordings.
• Government-Issued Identifications & Compliance Data: Any official identification or other details required for due diligence, identity verification, fraud prevention, and compliance with "Know Your Customer" (KYC) regulations.
• Communication & Marketing Preferences: Your preferences for receiving marketing materials, communication history, and interactions with us, our service providers, and third parties.
• Transaction & Access Data: Product search history, order details, advertisement interactions, and other related service and platform usage data.
• Location Information: Data related to your geographic location.
• Usage Data: Any other information collected when you register for our services, use the Platform, or interact with its features.
• User-Provided Information: Any personal information you voluntarily share with us through the Platform.

3.2 Accuracy of Personal Data

You agree not to provide any false or misleading information and must notify us of any inaccuracies or updates. Zaapi reserves the right to request additional documentation to verify the accuracy of the information you provide.

3.3 Social Media Account Integration

If you register or access our Platform via a social media account, we may collect information that you have voluntarily shared with the social media provider, in accordance with their service policies.

3.4 Opting Out of Data Collection

If you do not wish for Zaapi to collect certain personal data, you may opt out at any time through the Platform or by submitting a written request to our Data Protection Officer.

For more details on how to withdraw, delete, access, or correct your personal information, please refer to the section titled "How You Can Manage Your Personal Data" below.

Note: Opting out of data collection may impact your ability to use certain features of our Services. For example, disabling location tracking may prevent access to location-based features.