Privacy Policy

1. Introduction

Welcome to Zaapi, a platform operated by Zaapi Co., Ltd. and its affiliates ("Zaapi", "we", "us", or "our").

We are committed to protecting your privacy and handling personal data responsibly in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), and other applicable regulations (collectively, “Personal Data Protection Laws”).

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use our website, applications, and related services (collectively, the “Platform”).

If you do not agree with this Privacy Policy, please discontinue use of the Platform.

If you have any questions about our privacy practices, please refer to the “Contact Us” section at the end of this document.

1.1 Definition of Personal Data

“Personal Data” means any information relating to an identified or identifiable individual, such as a name, email address, phone number, or information associated with an account or device.

‍1.2 Consent and Acceptance

Where required by applicable law, Zaapi relies on your explicit consent before collecting or using personal data through non-essential cookies or similar technologies, such as analytics or marketing cookies.

You may manage, modify, or withdraw your consent at any time through our cookie settings or browser controls.

By registering for an account or using the Platform, you acknowledge that your personal data will be processed as described in this Privacy Policy, subject to your consent choices and applicable law.

1.3 Relationship with Other Agreements

This Privacy Policy operates alongside any other contractual agreements or terms of service you may have with Zaapi. In the event of a conflict, the terms of those agreements will prevail.

‍1.4 Who This Policy Applies To

This Privacy Policy applies to all users of the Platform, including merchants, administrators, team members, and other authorized individuals who access or use our services.

2. When Does Zaapi Collect Personal Data?

We may collect personal data in the following situations:

• When you create, manage, or access an account
• When you communicate with us via chat, email, or support channels
• When you complete forms, surveys, or participate in events or beta programs
• When you interact with our website or applications
• When you integrate third-party platforms or services with Zaapi
• When you voluntarily provide information in connection with our services

These examples are illustrative and not exhaustive.

3. What personal data does Zaapi collect?

3.1 Categories of Personal Data

We may collect the following categories of personal data:

• Basic Information: name, email address, profile details
• Contact Information: phone number or communication details
• Account Information: login credentials, organization identifiers, settings
• Usage Data: pages visited, features used, device and browser information
• Communication Data: messages sent through the Platform or support channels
• Integration Data: data exchanged with third-party integrations authorized by you
• User-Provided Content: files, media, or other information you upload

3.2 Accuracy of Personal Data

You are responsible for ensuring that personal data you provide is accurate and up to date. You may update your information through your account settings where available.

3.3 Social Media Account Integration

If you connect your Zaapi account with third-party services (such as social media or messaging platforms), we may receive limited data from those services as permitted by your settings and their policies.

3.4 Cookies and Similar Technologies

Zaapi uses cookies and similar technologies to operate the Platform, analyze usage, and support marketing activities. These include:

• Essential cookies
  Required for core functionality, security, and accessibility of the Platform.
• Analytics cookies
  Used to understand how visitors use our website and services (e.g. Google Analytics) in order to improve performance and user experience.
• Marketing cookies
  Used to measure advertising effectiveness and deliver relevant content (e.g. Meta (Facebook) Pixel, Google Ads).

Where required by law, analytics and marketing cookies are used only after you have provided explicit consent through our cookie banner. You may change or withdraw your consent at any time via cookie settings.

4. How We Use Personal Data

We process personal data for legitimate business purposes, including to:

• Operate, maintain, and provide the Platform
• Improve, customize, and enhance user experience
• Provide customer support and respond to inquiries
• Communicate service updates and administrative messages
• Monitor usage trends and platform performance
• Maintain security, prevent fraud, and ensure system integrity
• Comply with legal and regulatory obligations

Zaapi does not sell personal data.

5. How We Share Personal Data

We may share personal data only in limited circumstances, including:

• With trusted service providers who assist in operating the Platform
• With integration partners as authorized by you
• For legal, regulatory, or security reasons when required by law
• With your explicit consent

All third parties are contractually required to process data securely and only for specified purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational safeguards to protect personal data, including encryption, access controls, monitoring, and regular security reviews.

While we take reasonable measures to protect data, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to or restrict processing
• Request data portability

Requests can be submitted using the contact details below. We will respond in accordance with applicable law.

8.1 California Privacy Rights (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the sale or sharing of personal information.

Zaapi does not sell personal data.
You may contact us at hello@zaapi.com to exercise your rights or obtain additional information.

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. Where this occurs, we implement appropriate safeguards to ensure adequate data protection.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Email: hello@zaapi.com

We will respond to privacy-related inquiries in accordance with applicable laws.

Effective Date

This Privacy Policy was last updated on February 11, 2026.

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