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Included In All Subscriptions
Bring all chats from your social media and e-commerce accounts —Facebook, Instagram, LINE OA, Shopee, Lazada, and TikTok—into a single, unified inbox.
Respond quicker by storing responses to frequently asked questions. Simply save your messages and reply instantly by typing a keyword—enabling fast, consistent communication in seconds.
Effortlessly segment and categorize your customers by tagging them in chats—whether they’re VIPs, new customers, or interested in promotions. Instantly tag, group, and filter responses to stay organized and deliver personalized experiences in real time.
Use filters to streamline customer conversations across all channels. Easily view incoming chats by channel or monitor chats handled by specific agents, ensuring smooth and organized communications.
Gain valuable insights into each of your account's performance to optimize your chat support and avoid e-commerce platform penalties. Read more.
Understand daily chat volumes to distribute tasks efficiently and ensure no agent is overwhelmed.
Measure individual agent performance with key metrics such as number of chats handled, response times, response rates, and performance rankings.
Identify actionable trends in your customer tagging and monitor Meta Click-To-Chat Ad performance via our automated ad labels.
Broadcast messages and images to targeted customer groups via LINE OA, all through Zaapi’s seamless system. Reach your audience quickly and efficiently.
Use your tagged audiences on Zaapi to further personalize broadcast messages. Create engaging, rich content, schedule your sends, and track performance with in-depth insights.
Your personal customer service assistant, powered by AI. Train the AI with your data to instantly generate recommended answers, helping your agents respond faster and more efficiently.
AI analyzes and summarizes key messages from all customer conversations, providing your admin team with essential insights. Effortlessly track inquiries, customer requests, and product order details.
Manually assign conversations ensuring better collaboration, transparency and accountability.
Define team roles with varying levels of access, from account owners and managers to chat agents making sure that each team member has the access that they require for their role.
Our team will be happy to walk you through a live demo and guide you through the onboarding to get your business fully setup in no time.
Any questions? Chat with our team anytime. We're available to Monday - Friday during business hours.
Add-on Packages
Automatically assign chats to admins based on your own custom rules ensuring faster responses and a more balanced workload.
Organize your agents into teams and use those teams to define your chat assignment logic. Read more.
Tag your conversations automatically using keyword triggers to easily and consistently classify your conversations for quicker replies or later analysis or broadcasting. Read more.
Deploy our AI on your LINE accounts and enrich your contacts with data points collected from conversation history including product interests, past purchases and total spend.
Leverage the data points provided by our AI (product interests, past purchases, total spend) to micro-segment your LINE broadcasts, achieving greater results at a lower cost. Read more.
Train your AI bot to handle entire conversations autonomously or in conjunction with your human agents, handing over to them only for the most complex enquiries. Read more.
Deploy your AI bot with full autonomy outside of agent business hours for 24/7 customer support.
Create simple chat automations including greeting messages, out-of-hour messages and closed-chat messages to automate redundant tasks and deliver a more consistent experience to your customers.
Payment Gateway Fee
Fees will only be charged when the service is used. The company reserves the right to change the terms and service rates at any time.
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Supercharge your chat commerce with Zaapi
