Centralize conversations, engage leads and automate chats with AI.

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Supported Platforms

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Centralize Chats

Manage and respond to customer chats from Facebook, Instagram, LINE OA, Shopee, Lazada, and TikTok Shop—all in one seamless platform.

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Uncover Insights

Analyze your account and agent performance across all your chat channels and take action to optimize your operations.

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Personalize Broadcasts

Effortlessly segment customers in LINE OA based on user characteristics and send personalized broadcasts. Monitor key metrics like messages sent, open rates, and link clicks. When customers reply, see the exact broadcast message they received directly in the chat—giving you the full context to respond effectively.

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Automate with AI

Powered by your own data, Zaapi’s AI chatbot automates customer inquiries while seamlessly escalating complex tickets to human agents. Use it to qualify inbound inquiries or manage customer service entirely—reducing costs while boosting efficiency!

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Our partners

Join the 30,000+ companies already using Zaapi

100

M+

Messages Exchanged

M+

Conversations Enabled

Chat Account Integrated

"Since implementing Zaapi, we’ve seen a 30% improvement in response time (SLA) within just 1–2 months."

Zaapi has made managing customer chats more convenient and efficient. The system allows us to monitor which channels customers are reaching out from and identify pending responses across our brand store accounts. This has significantly streamlined our customer service, making it faster, smoother, and more effective.

Karmart Team

"Our chat response rate on Lazada soared from 40% to 100% after integrating Zaapi's chat system."

At Panacee Healthcare, where we manage a wide range of health-related products, tools like Zaapi's chat integration have been essential. It simplifies workflows and makes it easier for our admin team to manage customer interactions effectively.

Panacee Group

"Our average chat response rate has improved by over 50%, enabling the admin team to promptly address customer inquiries and close deals faster."

Castle C, a leading cosmetics and skincare business in Thailand, managing over 300 brands and more than 1,500 SKUs.

Michelle Bermann, Chief Commercial Officer - Castle C

"We manage multiple sales channels, so having a tool that consolidates all customer chats into one place has been a game-changer."

We were searching for a solution to help our admins and sales managers respond to customer chats faster and manage a higher volume of inquiries. With Zaapi's chat integration system, we've achieved that and continue to rely on it to streamline our processes.

Mr. Ball

Project Manager, Levendecor

"Our admin and customer service teams faced challenges responding to chats from multiple channels, leading to delays in answering customer inquiries. We needed a solution to speed up response times."

Since implementing Zaapi, our response times have improved by over 70%. Not only has it accelerated the speed of replies, but it has also minimized the number of missed chats, ensuring no customer inquiry goes unanswered.

Mr. Chanon

Director and Founder of Keepin

"Zaapi helped us increase our chat response rate from 30% to 70%."

Managing incoming messages became effortless after using Zaapi. With 2-3 million baht spent monthly on ads across ten pages, messages were scattered, making it difficult to respond promptly. Speed is essential to closing sales and shortening the sales cycle. Zaapi streamlined our process, boosting our store's response rate by 30-40%, reaching nearly 70%.

Mr. Bob

Sales Manager, VCOMMON CO., LTD.

Client Testimonials

Learn how they are using Zaapi to manage chats

Panacee achieves a 100% chat response rate with Zaapi

In addition to the health center, Panacee also offers a variety of dietary supplements, including Anti-Aging and weight loss supplements that provide effective support.

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Karmart improves chat response rates 30% with Zaapi

Regional cosmetics retailer Karmart significantly reduced average response times by consolidating all brand channels through Zaapi

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How Leven Decor transformed their chat commerce operations with Zaapi

Leven Decor leveraged Zaapi to provide their CS team with deeper insights into every new customer, enabling more personalized and efficient customer interactions.

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Keepin shortens response times by 70% with Zaapi

Keepin, a leading manufacturer of shipping bags, prides itself on managing every aspect of the development and production process —from initial design to final production.

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How VCommon doubled their Shopee store response rating with Zaapi

VCommon is a brand that offers a diverse range of health products online. With over 10,000 orders processed each month, VCommon efficiently manages sales through major channels, including its Facebook Page.

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