Real-time insights,
real-time impact
Data is power—when you can actually use it. Track every customer interaction, monitor team performance, and optimize your support strategy with a unified analytics dashboard that brings it all together.
See chat performance across every channel
Stop jumping between reports. View key performance metrics across all stores, pages, and accounts—so you get a complete picture in one place.
Track and improve team performance
Keep your team at the top of their game. Monitor response times, chat volume, and agent KPIs in a detailed dashboard to drive better support and faster resolutions.
Monitor trends with custom case tracking
Stay ahead of customer needs. Track daily trends with label-based reports—whether it’s product inquiries, return requests, or complaints—so you can spot patterns and take action.
Measure chat-driven sales
See exactly how your conversations translate into revenue. Track sales generated in chat, conversion rates, and top-performing agents to optimize your customer engagement strategy.
See other features
Explore the additional features Zaapi offers to enhance your chat team's capabilities.
Try Zaapi for free
If you're ready to dive in, sign up now and start using Zaapi for free. Unsure how to get started? Book a demo, and we’ll walk you through exactly how Zaapi can transform your customer conversations.
