Built for Exceptional Customer Support Teams
Zaapi is designed with customer service excellence in mind. We know that great support means faster resolutions, personalized service, and seamless communication.
Here’s how we make it happen:
Smart Chat Routing for Efficient Support
Zaapi’s automation suite ensures every customer is directed to the right team, right from the start. By automatically categorizing and routing chats based on keywords or label history, your team can respond quickly and effectively. Whether it’s a technical issue or a general inquiry, Zaapi ensures customers are always assisted by the right expert at the right time.
Monitor and Improve Agent Performance
Your team’s performance directly impacts your brand reputation. Zaapi helps you keep a close eye on agent response times and quality of service, ensuring faster resolutions and higher customer satisfaction. With real-time performance data, you can coach agents proactively, ensuring a consistent experience across every interaction. This is particularly crucial for marketplaces like Shopee, Lazada, and TikTok Shop, where response times and customer feedback directly influence your store's health score. A slow response or poor service can push your store lower in search results, reducing visibility and impacting sales. With Zaapi, you can stay ahead of these metrics and keep your marketplace ratings high, giving you a competitive edge.
Automate With AI to Boost Efficiency
Zaapi’s AI acts as the first line of defense for customer chats, handling routine inquiries and filtering out straightforward requests before they ever reach your agents. From answering FAQs to guiding customers through basic troubleshooting, our AI ensures customers get instant responses while passing only the more complex queries to your team—freeing up their bandwidth to focus on cases that truly require human expertise.
Seamless Customer Data for Tailored Support
Zaapi’s customer profiles ensure your team always has the context they need to deliver personalized support. With access to a complete history of past interactions, purchases, and key customer details, your agents can quickly resolve issues and offer a more tailored experience.
Explore more use cases
Explore the additional features Zaapi offers to enhance your chat team's capabilities.
Try Zaapi for free
If you're ready to dive in, sign up now and start using Zaapi for free. Unsure how to get started? Book a demo, and we’ll walk you through exactly how Zaapi can transform your customer conversations.
