Empower Your Agents With AI
An intelligent AI-powered personal assistant to enhance your customer service
Trained on your own data, Zaapi's AI assistant helps your chat agents answer queries fast and accurately
Zaapi's intelligent assistant leverages AI to make chat admins more efficient by analyzing data, summarizing conversations, and providing recommendations to agents to better serve customers.
Train Zaapi's AI on your knowledge base
Head to the Training Center to upload your knowledge base (e.g. company information, product information, FAQs etc.) to Zaapi's system. From website links to PDFs and CSVs, Zaapi supports a number of data formats to make it easy for you to train your AI agent in minutes.
Instant Automated Conversation Summaries
Never miss crucial details with AI-powered conversation analysis. It extracts key messages from every interaction, letting your admin team quickly understand customer needs without sifting through past chats. This means faster service, fewer errors, and improved customer satisfaction.
Instantly generate suggested responses with AI assistance
Leverage AI to generate suggested responses instantly, enabling your team to address customer questions quickly and efficiently. This real-time assistance reduces response time, streamlines workflows, and provides easy access to key information. The system supports a wide range of question types, from basic to complex, and offers multilingual answers in both Thai and English.
Retrieve information from your knowledge base in real time
Access answers anytime with the AI assistant, streamlining information retrieval and enhancing customer service accuracy. Powered by data from the AI Training Center, the assistant enables the admin team to query your knowledge base directly, ensuring customers always receive fast and precise responses.
Demonstration video
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Supercharge your chat commerce with Zaapi
