Automate With AI
Empower our AI assistant to fully automate responses to customer chats outside of business hours or when chats exceed the response time threshold
Automate With AI
Zaapi's AI chatbot, trained on your data, automates customer inquiries while seamlessly escalating more complex issues to your human agents. Whether you're using it to qualify inbound queries or manage customer service entirely, our AI boosts efficiency and helps reduce costs!
Effortless, AI-Enhanced Customer Support
Our AI chatbot automatically handles customer inquiries, especially during off-hours or when your team is unavailable. Once the time threshold you set (anywhere from 1 minute to 120 minutes) is reached, the chatbot steps in to respond on your behalf. Powered by your store's knowledge base, the chatbot provides accurate, relevant, and instant replies.
Chats handled by the AI will be recorded under the 'Assign to AI' tab, allowing your team to track AI-managed conversations. If the chatbot encounters a question it can't answer, it will seamlessly transfer the conversation to the 'AI Failed Reply' tab for your team to follow up on.
Personalized Welcome Messages
Zaapi’s AI chatbot automatically sends personalized Welcome Messages to greet customers as soon as they reach out through any of your store’s communication channels. You can customize these messages with text, images, or videos, making it easy to showcase promotions and leave a lasting, positive first impression on new customers.
Seamless Auto-Replies Outside Business Hours
Ensure excellent customer service even when you're offline with our Out-of-Hours Auto-Reply feature. Set specific hours for automatic responses during non-business hours, informing customers when they can expect a reply. Customize the message to include your operating hours, managing customer expectations and enhancing overall service quality.
Automated End-of-Chat Thank You Messages
Once a chat is successfully resolved, Zaapi’s AI chatbot automatically sends a personalized Thank You message to close the conversation. Whether it’s after an order is completed or an issue is resolved, this message ensures a positive and professional wrap-up, leaving customers with a lasting good impression of your service.
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Supercharge your chat commerce with Zaapi
