Connect, upload, and analyze seamlessly. In just a few steps, Zaapi’s intelligent AI processes past customer conversations, generating insightful summaries and automatically tagging specific customers. Simply connect your LINE OA account, upload your business’ product information using the provided template, and link past chat history to Zaapi. From there, AI takes over—analyzing and structuring data into valuable insights to improve customer targeting.

Once enrichment is complete, our broadcast feature allows you to utilise those new data points to run targeted campaigns. You can tailor our filters to suit your communication goals for specific customer groups. For example, if you want to reach customers who have inquired about Nike running shoes but haven't completed their purchase, you can send a personalized promotion aimed at encouraging these potential buyers to make a purchase, helping to close the sale more effectively.