Automate Conversation Labelling
Automatically tag and organize customer chats based on conversation keywords
Label Automation
Enhance chat tagging with Zaapi's automated labelling system. Set your keywords, and Zaapi automatically tags chats, letting you quickly segment inquiries, build a structured database, and send targeted broadcasts.
View Tagging Data in the Dashboard
Zaapi allows you to analyze the number of labels applied to customer chats over time enabling you to identify actionable trends.
Segment Your Broadcasts With Labels
Zaapi enables you to send broadcast messages through LINE OA to specific customer groups who have been automatically tagged based on predefined keywords. For example, you can target customers who have made a payment or those who requested product returns. This ensures greater personalization and higher engagement.
Filter Chats More Effectively
Group your conversations by subject using label automation combined with conversation filters, so you only see the chats that matter to you.
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Supercharge your chat commerce with Zaapi
