Features

Explore all functions from Zaapi that help you manage chats more easily.

Centralize Chats

Create and Manage Orders

Record Customer Information

Customize Workflows

Collaborate Across Teams

Customize Workflows

Streamline chat management with custom tags, chat assignment, filtered views, and quick replies. Finished a chat? Mark it as "Done" to keep your inbox organized. With Zaapi, you have all the tools to optimize your business’s chat operations effortlessly.

Customize Workflows

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Saved Filters

Saved Filters

Create shared chat filters within your team to help admin members respond to customer messages more efficiently.

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All

Share Media

Share images, PDFs and other file types with ease in Zaapi.

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All

Update Conversation Status

Update Conversation Status

Stay organized by updating the status of your conversations between "Open", "Follow Up" and "Closed"

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All

Create Quick Replies

Create Quick Replies

Use Quick Replies to respond to frequently asked questions in seconds.

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All

Tag Customers

Tag Customers

Use conversation tags to filter your inbox and uncover insights from tagging trends over time.

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