Record Customer Information

Export your chat order data to consolidate in any third-party order management system

Create shared chat filters within your team to help admin members respond to customer messages more efficiently.

View which agents sent which messages at which times for greater transparency and accountability.

With Zaapi, you can assign chats manually or set up custom rules to automatically assign new chats to your agents.

Onboard your entire team on Zaapi and customise access permissions based on each user's role.

Share images, PDFs and other file types with ease in Zaapi.

Stay organized by updating the status of your conversations between "Open", "Follow Up" and "Closed"

Use Quick Replies to respond to frequently asked questions in seconds.

Use conversation tags to filter your inbox and uncover insights from tagging trends over time.

Track which ads your customers came from in Facebook & Instagram and share conversion events with Meta.