Managing customer chats can quickly become overwhelming for businesses with large chat volumes and many agents. Chats are missed, accountability is lacking and coordination between agents suffers. That's where Zaapi comes in. With Zaapi's agent assignment feature, you can assign chats manually to signal to your teammates that you are handling a conversation. At the same time, you can create your own custom rules to automatically distribute your chats to relevant agents based on working hours, chat channels, specific accounts etc. This allows you to ensure accountability, promote coordination and ensure that chat volumes remain manageable by agents at all times.
Click below to start your 7-day free trial on Zaapi.
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