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View which agents sent which messages at which times for greater transparency and accountability.
Zaapi keeps records of when each agent was assigned to a conversation to promote greater cooperation between teammates and greater accountability and transparency.
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Latest Features from Zaapi
See more features from the expert team at Zaapi.
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Export Order Information
Export your chat order data to consolidate in any third-party order management system
Create and Manage Orders
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Saved Filters
Create shared chat filters within your team to help admin members respond to customer messages more efficiently.
Customize Workflows
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View Agent Assignment History
View which agents sent which messages at which times for greater transparency and accountability.
Collaborate Across Teams
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Agent Assignment
With Zaapi, you can assign chats manually or set up custom rules to automatically assign new chats to your agents.
Collaborate Across Teams
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Team Management
Onboard your entire team on Zaapi and customise access permissions based on each user's role.
Collaborate Across Teams
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Share Media
Share images, PDFs and other file types with ease in Zaapi.
Customize Workflows
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Update Conversation Status
Stay organized by updating the status of your conversations between "Open", "Follow Up" and "Closed"
Customize Workflows
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Create Quick Replies
Use Quick Replies to respond to frequently asked questions in seconds.
Customize Workflows
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Tag Customers
Use conversation tags to filter your inbox and uncover insights from tagging trends over time.
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View Facebook & Instagram Ads In Chat
Track which ads your customers came from in Facebook & Instagram and share conversion events with Meta.
