Updated

June 14, 2023

Consolidate Chats From Multiple Channels

Consolidate all your chats from various channels in one place, making it easier to manage customer interactions and provide timely responses, all within the Zaapi platform.

Say goodbye to managing chats from multiple channels. Zaapi’s chat integration solution brings all your messages into one platform, eliminating the need for switching between apps. Easy, fast, and seamless communication—boosting your sales opportunities with efficient, uninterrupted communication.

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Zaapi’s omnichannel communication platform supports Facebook Pages, Instagram, LINE OA, Shopee, Lazada, and TikTok allowing you to connect as many accounts as you want. Whether responding to customer inquiries or providing service recommendations, your chat agent team can reply instantly without the need to log in across different platforms, streamlining communication and enhancing service quality.

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Click below to start your 7-day free trial on Zaapi.

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Latest Features from Zaapi

See more features from the expert team at Zaapi.

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Export Order Information

Export Order Information

Export your chat order data to consolidate in any third-party order management system

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Saved Filters

Create shared chat filters within your team to help admin members respond to customer messages more efficiently.

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View Agent Assignment History

View Agent Assignment History

View which agents sent which messages at which times for greater transparency and accountability.

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Agent Assignment

Agent Assignment

With Zaapi, you can assign chats manually or set up custom rules to automatically assign new chats to your agents.

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Team Management

Team Management

Onboard your entire team on Zaapi and customise access permissions based on each user's role.

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Share Media

Share images, PDFs and other file types with ease in Zaapi.

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Update Conversation Status

Update Conversation Status

Stay organized by updating the status of your conversations between "Open", "Follow Up" and "Closed"

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Create Quick Replies

Create Quick Replies

Use Quick Replies to respond to frequently asked questions in seconds.

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Tag Customers

Use conversation tags to filter your inbox and uncover insights from tagging trends over time.

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View Facebook & Instagram Ads In Chat

View Facebook & Instagram Ads In Chat

Track which ads your customers came from in Facebook & Instagram and share conversion events with Meta.